Card Controls: Manage Your SFCU Debit and Credit Cards Online
Your SFCU debit and credit cards come with convenient tools that help you stay in control of your cards and card activity. With Card Controls in SFCU Online Banking and the SFCU Mobile Banking app, you can manage eligible cards, monitor transactions, set up alerts, add travel plans and more—all from one convenient location.
Whether you are preparing for a vacation, looking for a misplaced card or simply want greater control over your card activity, Card Controls makes it easier to manage your SFCU cards whenever and wherever you need to.
What is Card Controls?
Card Controls is a card-management feature available through SFCU Online Banking and Mobile Banking. It gives you convenient access to tools that can help you manage your eligible SFCU debit and credit cards.
You can use Card Controls to:
- Turn your card on or off
- Add travel plans
- Set up card alerts
- Monitor card transactions
- Review additional transaction details
- Manage available card usage controls
- Add an eligible card to a supported digital wallet
- Take action if your card is lost, stolen or damaged
The features available may vary depending on your specific SFCU card.
How Do I Find Card Controls?
To access Card Controls, log in to SFCU Online Banking or the SFCU Mobile Banking app.
In Online Banking, go to the Card Controls option in the Financial Services menu. In Mobile Banking, open the Card Controls feature to view and manage your eligible cards.
Once you select a card, you can view the card-management options available for that card.
Can I Turn My SFCU Card On or Off?
Yes. Card Controls allows you to turn an eligible SFCU card off if you have misplaced it or want to temporarily prevent transactions.
For example, if you cannot find your debit card but aren’t sure whether it is truly lost, you can turn the card off while you look for it. If you find the card, you can turn it back on.
If you believe your card has been stolen or your account has been compromised, contact SFCU as soon as possible.
How Do I Add a Travel Plan to My SFCU Card?
If you are traveling, you can add your travel plans through Card Controls.
Adding your travel information lets SFCU know when and where you plan to use your card outside your normal spending patterns. This can help reduce the chance of your card activity being interrupted while you are traveling.
SFCU allows up to two travel plans per card, with up to 15 destinations within each travel plan.
Before traveling, make sure your travel dates and destinations are entered correctly.
Can I Set Up Alerts for My SFCU Card?
Card Controls allows you to set up available alerts for your eligible cards so you can stay informed about card activity.
Card alerts can help you monitor purchases and recognize activity on your card. They can also make it easier to notice a transaction you do not recognize.
Available alert options may vary by card.
Can I Control How My SFCU Card Is Used?
Card Controls provides additional ways to manage eligible card activity. Depending on your card and the controls available, you may be able to manage transactions based on factors such as transaction type, merchant category, location or spending amount.
These controls can be useful if you want additional oversight of how your card is being used.
Can I See More Information About My Card Transactions?
Card Controls can provide additional information about card transactions, helping you better understand your purchases.
When reviewing card activity, additional merchant information may help you recognize where a purchase was made and distinguish legitimate transactions from activity you do not recognize.
If you see a transaction you do not recognize, contact SFCU promptly.
Can I Add My SFCU Card to a Digital Wallet?
Eligible SFCU cards can be added to supported digital wallets, allowing you to use your mobile device to make purchases where digital wallets are accepted.
Digital wallets provide a convenient way to use your card without carrying your physical card everywhere.
What Should I Do If My SFCU Card Is Lost or Stolen?
If you have misplaced your card, you can use Card Controls to turn an eligible card off while you determine whether it is actually lost.
If your card has been stolen, or you believe someone has obtained your card information, contact SFCU immediately. Turning your card off through Card Controls should not replace contacting SFCU when you suspect fraud or theft.
Can I Manage My SFCU Card From My Phone?
Yes. Card Controls is available through SFCU Mobile Banking, giving you access to available card-management tools from your mobile device.
This means you can manage your card while you’re at home, at work, traveling or away from an SFCU branch.
Can I Manage My SFCU Card From a Computer?
Yes. You can access Card Controls through SFCU Online Banking. This provides another convenient way to manage your eligible debit and credit cards from your computer.
Do I Need a Separate App to Use Card Controls?
No. Card Controls is available within SFCU Online Banking and SFCU Mobile Banking. You do not need a separate card-management app.
Why Should I Use Card Controls?
Card Controls puts more day-to-day card management in your hands. Instead of calling or visiting a branch for every routine card-management need, you can access available controls directly through digital banking.
Use Card Controls when you want to:
- Temporarily turn off a misplaced card
- Prepare your card for upcoming travel
- Monitor card activity
- Receive available card alerts
- Review transaction information
- Manage available card controls
- Access eligible digital-wallet options
Manage Your SFCU Cards Anytime, Anywhere
Card Controls makes it easier to manage your SFCU debit and credit cards through the digital banking tools you already use.
Log in to SFCU Online Banking or the SFCU Mobile Banking app, open Card Controls and explore the options available for your eligible cards.
