Stay aware

Fraud

Avoid becoming a victim of fraud. Regularly monitor your account using online banking and review monthly statements. Notify us immediately if any unauthorized transactions occur. Also, go to www.IdentityTheft.gov and follow the steps to report identity theft if your personal information has been compromised.

Report ID Theft

It's crucial if you suspect or know you are an ID theft victim! Operated by the Federal Trade Commission (FTC), the site offers tools to help manage the aftermath of ID theft. It provides step-by-step guidance on what to do and is a trusted, government-backed resource.

IDENTITYTHEFT.GOV

Lost or Stolen Debit/Credit Card?

Call 877.642.7328 for assistance 24/7 if your SFCU Debit or Platinum Mastercard is lost or stolen.

Consumer Protection

To access reliable information on consumer protection, report fraud, and learn about your rights. The FTC’s website offers resources on a wide range of topics, from avoiding scams to understanding privacy laws, helping you stay informed and protect yourself.

WWW.FTC.GOV

Avoid Clicking Links

Don’t click links received via text or email from known or unknown sources. Manually type in the website URL to avoid downloading viruses and malware onto your devices.

If you did respond to a suspicious call, text, or email with any information, call 877.642.7328 so it can be properly reported.

Multifactor Authentication

Enable Multi-Factor Authentication when available and do not use the same usernames and/or passwords for multiple logins.

Personal Information

Don't share personal information with anyone! Keep your Social Security Number, Driver’s License, and usernames/passwords private.

Security Alerts

Caution Online

Use caution when engaging with people online. Scammers use social media, dating apps, online platforms, email, and text messages to get personal information.

Passwords

Create unique, strong and complex passwords. Combine upper/lower case, alpha, numeric and special characters. Consider passphrases vs passwords.

Suspicious emails or texts?

If you have received a suspicious email or text message, please forward it to us at abuse@sidneyfcu.org.

Fraud Prevention

Trusted Resources

For reliable fraud prevention information:

AARP.gov: Offers resources to help consumers, especially seniors, recognize and avoid scams.
FTC.gov: Provides scam alerts, complaint options, and guidance on consumer rights.
ConsumerFinance.org: Focuses on financial literacy and tips to prevent identity theft and fraud.

These sites are excellent for staying informed on fraud protection.

Learn & Earn

Zogo

SFCU has partnered with Zogo. An app that pays you to learn! Zogo has dozens of modules on how to spot fraud before it happens, avoiding investment fraud, protecting yourself from identity theft, and more! Download the app on the Apple App or Google Play store and enter access code SFCU to get started.

Apple App Store Google Play Store

Frequently Asked Questions

SFCU is available to assist you 24/7 regarding any fraud on your debit card or credit card. Call 877.642.7328 for assistance. You may also access Card Control when logged into your account.
Control your cards with ease—turn them on or off whenever you choose. Set personalized spending limits based on location, amount, merchant, and transaction type. Plus, you can report lost or stolen cards in a couple of clicks. Immediately turn off a lost or stolen card.
SFCU is available to assist you 24/7 regarding any fraud on your debit card or credit card. Call 877.642.7328 for assistance. You can also head to Card Controls within online or mobile banking and immediately deactivate your card.