SFCU is committed to protecting our members while making your experience smoother and more secure. That’s why we’ve partnered with Illuma to offer Voice Authentication—a fast, free, and secure way to verify your identity when you call us.
What is Voice Authentication?
Voice Authentication is a secure method of verifying your identity using the sound of your voice. Our system analyzes over 7,500 unique characteristics in your voice to confirm who you are which means no passwords, PINs, or security questions are needed.
Why is SFCU offering this?
We’re always working to enhance member security and improve your experience. Voice Authentication:
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Helps prevent fraud, including advanced scams using AI-generated voices
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Speeds up your experience when calling Member Support
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Makes your interactions smoother, safer, and more convenient
Is this safe?
Yes. Voice Authentication is our most secure identity verification method. It has been successfully used in real-world situations to prevent fraud and has never been bypassed by a fraudster. The system is designed to recognize your unique voice and resist replay attacks or AI-generated imitations.
How do I enroll?
It’s simple. When you call SFCU Member Support at 877-642-7328, you can enroll during the conversation and there are no extra steps or phrases required. Just speak naturally and we’ll do the rest.
How does Voice Authentication work?
When you call us, the system securely creates a voiceprint from your natural conversation with our team. You don’t need to say a specific phrase. In future calls, your voice is matched to your voiceprint in real time to confirm your identity quickly and securely.
Why should I trust this technology?
This technology has been tested and used by financial institutions nationwide to successfully protect against fraud. It’s powered by AI that evolves to stay ahead of threats, including fake or cloned voices. Your voiceprint is unique to you, encrypted, and stored securely.
What if I’m not sure if I want to enroll right now?
That’s completely understandable. We encourage you to learn more and consider the benefits of enrolling. This service is designed to protect you and save time during future calls. When you’re ready, we’re here to help you get started, no pressure.
What if I choose not to enroll?
That’s okay! Enrollment is optional. If you prefer not to use Voice Authentication, you can continue verifying your identity through traditional security questions.
What if my voice changes over time or due to illness?
The system is built to recognize your voice even with minor changes due to aging, illness, or background noise. It continuously adapts and learns to identify your unique vocal traits. If needed, we’ll simply use traditional methods to verify your identity.
Is my voiceprint stored securely?
Yes. Your voiceprint is not a recording. It’s a digital, encrypted representation of your voice that cannot be reverse engineered or used anywhere else. It’s stored with the highest levels of security to protect your privacy.
Does this work for all SFCU calls?
Voice Authentication is currently available when you call our Member Support team. We’re always evaluating new ways to enhance your experience and may expand this technology in the future.
Is Voice Authentication really free?
Yes! This service is completely free for SFCU members. There’s no extra cost to use Voice Authentication, and enrolling is quick and easy during your next call.
How does this align with SFCU’s mission?
Protecting our members is part of who we are. Voice Authentication is one more way we’re proactively investing in your security, while also improving convenience and modernizing your banking experience.
Still have questions?
We’re here to help! Call us at 877-642-7328 or you can live chat on our contact page for more information.
