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What if I get an error message when I try to enroll an email address or U.S. mobile number?

Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union.

If you would like to move your email address or U.S. mobile phone number from the financial institution where you initially enrolled with Zelle®, simply click “Transfer” when prompted during the Zelle® enrollment process and confirm your desired changes.

Once you transfer your email address or U.S. mobile phone number, it will be connected to your bank account at the financial institution you selected and you can start sending and receiving money with Zelle® right away.

We are currently experiencing phone, chat, and Online Banking disruptions due to a nationwide Amazon Web Services (AWS) outage. Our team is working to resolve the issue, and we appreciate your patience as response times may be longer than usual. Thank you for your patience.