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What if I get an error message when I try to enroll an email address or U.S. mobile number?

Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union.

If you would like to move your email address or U.S. mobile phone number from the financial institution where you initially enrolled with Zelle®, simply click “Transfer” when prompted during the Zelle® enrollment process and confirm your desired changes.

Once you transfer your email address or U.S. mobile phone number, it will be connected to your bank account at the financial institution you selected and you can start sending and receiving money with Zelle® right away.

IMPORTANT! DO NOT share your online banking credentials, passwords, or any SFCU account information. If contacted, hang up and call us at the phone number on our website during regular business hours. Scammers may pose as SFCU staff. Stay safe from fraud.